Who we are. KayCee Plumbing & Heating, London. If you have any questions about your information, email enquiries@kayceeph.co.uk.
What we collect. When you ask for an estimate or contact us, we collect your name, email address, phone number and the details you give us about the job. When we carry out work, we also keep your address and a record of the work done.
Why we use it. To reply to your enquiry, give you an estimate, book and carry out the work, send invoices and contact you about follow-up visits such as annual services. We do this because you have asked us to, or because we need to in order to provide the work you've agreed to.
Who we share it with. We never sell your information. We only share it where needed for your job: for example, registering a new boiler with the manufacturer for its warranty, notifying the Gas Safe Register or Building Control about work that must be registered, or giving records to our accountant.
How long we keep it. Enquiries that don't lead to work are deleted after 12 months. Customer and job records are kept for 6 years, as required for tax purposes.
Your rights. You can ask to see the information we hold about you, ask us to correct or delete it, or object to how we use it. Email enquiries@kayceeph.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
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Last updated October 2026